Terms of Service

1. Parties

These Terms of Service ("Terms") constitute a legal agreement between Apeka Group Limited (registered in England and Wales, company no: 17105369) ("Company", "we", "us") and you ("User", "you"), the user of the Arori mobile application ("App").

By downloading, installing, or using the App, you agree to these Terms.

2. Service Description

Arori is an AI-powered nutrition and calorie tracking application. The services include:

• Food photography with AI-based nutrition analysis
• Calorie, macronutrient and water intake tracking, with a daily streak indicator
• Barcode and nutrition label scanning
• AI nutrition assistant and nutrition coach (chat)
• AI chef: calorie-aware recipe suggestions from a photo of your ingredients
• AI-generated weekly nutrition and fitness plans
• Favourite foods and meal reminders

New features may be offered over time (e.g. Apple Health synchronisation, voice logging, weight tracking with trend charts, fasting tracking, a home screen widget, an Apple Watch app, community features); as they launch, they are governed by these Terms and the Privacy Policy. We reserve the right to modify, improve or remove features.

3. Account Creation and Security

• You must create an account to use the App. You can register with email or with your Apple or Google account.
• The App is designed for individuals over the age of 13. You may not use the App if you are under 13.
• You confirm that your account information is accurate and up to date.
• You are responsible for the security of your account. Do not share your password.
• You must notify us immediately if you detect unauthorised access.

4. Acceptable Use

You May

• Use the App for personal, non-commercial purposes
• Record, export and delete your own data
• Share reports of your own data with people you choose (when offered); you are responsible for choosing who receives a report link and for closing links you no longer want to be used

You May Not

• Reverse engineer, attempt to access the source code of, or copy the App
• Attempt to bypass security measures or gain unauthorised access
• Collect data with automated tools (bots, scrapers) or overload the service
• Use another person's account without permission or impersonate anyone
• Abuse the referral program (e.g. by creating fake or multiple accounts, or by inviting yourself)
• Share misleading, harmful, abusive or unlawful content
• Use the App for any purpose that violates applicable law

5. Intellectual Property

The App, its design, software, logos and all content (excluding user content) belong to Apeka Group Limited and are protected by intellectual property law. The "Arori" name and logo are trademarks of Apeka Group Limited.

These Terms grant you a personal, non-transferable, non-exclusive, limited licence to use the App; no other rights are transferred.

6. User Content

You own the content you upload to or save in the App (photos, logs and messages, including the meal photos saved with your meals). You grant us a worldwide, royalty-free licence to host, process and display that content to the extent needed to provide the service to you and, when you share a report, to show it to the people you choose. This licence ends when you delete the content or your account.

6.1 Community Food Database Contributions (When Offered)

When the community food database contribution feature is offered, the food information you add may be displayed anonymously so that other users can benefit from it. Adding misleading or intentionally incorrect food information is prohibited.

7. AI Service

• The food analysis, label reading, recipe, chat and plan features are powered by AI models
• AI outputs are estimates; calorie and nutrition values may differ from actual values
• The accuracy, completeness or fitness for a particular purpose of AI outputs is not guaranteed
• Do not rely on AI output as the sole basis for important nutrition and health decisions
• Progress photo analysis (when offered): Progress photos and their optional AI analysis are available only to users aged 18 or over. The analysis runs only after your separate explicit consent, describes only the visible differences between two of your progress photos, can be affected by light, angle and clothing, and is not a medical assessment or medical advice
• Connected AI apps (when offered): You may connect your own AI assistant account (such as Claude or ChatGPT) to Arori and use Arori through it. The assistant and its provider are not part of the Service: you use them under their own terms, and we are not responsible for their availability, their outputs or how they handle what they receive. Everything your assistant does in your Arori account (including logging, changing and deleting entries) counts as done by you, so give it clear instructions and review what it records. Using Arori tools through an assistant requires Arori Pro, and the actions that use Arori's own AI count towards the AI usage limit of your account. You can remove a connection at any time in the App under Profile > Connected AI apps or on the assistant's side

8. Health Disclaimer

Arori is not a medical device or a healthcare service; it does not provide diagnosis, treatment or medical advice. All information in the App (including calorie targets, AI suggestions, plans and coach responses) is for general information only.

• Consult your doctor or dietitian before starting a diet or exercise programme
• If you are pregnant, breastfeeding, have a chronic illness, a history of eating disorders, or take regular medication, use the App only with your health professional's approval
• If you feel unwell, stop following the targets in the App and consult a health professional
• A report you share summarises what you logged in the App and, if you include your weight, the targets the App calculates; it is not a medical record or medical advice and may contain AI estimates

9. Subscriptions and Payments

9.1 Arori Pro

Access to Arori's features requires Arori Pro. The available options are:

• Monthly subscription: An auto-renewing monthly plan
• Yearly subscription: An auto-renewing yearly plan, which may be offered with a free trial (e.g. 3 days)
• Lifetime access: A one-time purchase; it is not a subscription and does not auto-renew

Current prices and any trial terms are shown on the purchase screen; prices may vary by region and are shown inclusive of taxes.

9.2 Auto-Renewal and Cancellation

• Subscriptions renew automatically and the fee is charged to your App Store account unless cancelled at least 24 hours before the end of the current period
• A free trial converts to a paid subscription unless cancelled before the trial ends
• You can manage or cancel your subscription at any time in your App Store account settings (Settings > Apple Account > Subscriptions); when the in-app subscription management screen is offered, you can also access it inside the App
• Cancellation does not affect your access for the remainder of the current billing period
• To restore a previous purchase on a new device, use the "Restore Purchases" option on the purchase screen

9.3 Payments and Refunds

• Payments are processed by the Apple App Store (and, when offered, the Google Play Store); the Company never accesses your card details
• Refund requests are subject to the relevant store's (Apple/Google) policies and processes

9.4 Referral Program (When Offered)

When the referral program is offered, every user receives a personal invite code. The program is subject to the following conditions:

• Reward: When a user who has applied an invite code starts their first free trial or makes their first purchase (a subscription or lifetime access) in Arori, both the inviter and the invited user receive 7 days of additional Arori Pro time; if that happened before the code was applied, the reward is granted when the code is applied. The reward is granted automatically once the condition is met; a delay may occur for technical reasons. If your reward has not been granted, you can write to support@arori.app
• Conditions for applying a code: An invite code can only be applied to a new account with a verified email address, within 7 days of the account being created. Each user can apply an invite code only once and cannot use their own code
• One-time reward: The reward is given only once per invited user. Only one account per device can ever apply an invite code, even if that account is later deleted
• Limit: An inviter can receive at most 10 referral rewards within the last 365 days; for invitations above this limit the inviter receives no additional time (the invited user's reward is not affected)
• How the additional time works: The additional time is added on top of the end date of your current Arori Pro access; if you have no active access, it starts when the reward is granted. It does not change the renewal or billing date or the price of an auto-renewing subscription managed through the App Store; your subscription renews or is cancelled under its own terms
• Lifetime access: No additional time is added to accounts with lifetime access
• No cash value: Rewards have no cash value; they cannot be exchanged for money, transferred to another account or sold
• Abuse: If fake or multiple accounts, self-referral or any other use contrary to the purpose of the program is detected, the related rewards may be cancelled or revoked, the invite code may be disabled and Section 10.2 may apply
• Changes and termination: We reserve the right to change the terms of the program, or to suspend or end it
• Apple: Apple is not a sponsor of this program and is not involved with it in any way

10. Account Termination and Suspension

10.1 By You

You can delete your account at any time from the Profile screen in the App. A 30 day grace period applies after the request; logging in during that period cancels the deletion. At the end of the period your data is permanently deleted as described in the Privacy Policy. Deleting your account does not automatically cancel a store-managed subscription; you must also cancel the subscription in your App Store settings.

10.2 By Us

We may suspend or terminate your account if you violate these Terms. Except in cases of serious violation, we will warn you first where possible.

11. Analytics

We use first-party product analytics to improve the App; there is no advertising and no sale of data to third parties. See Section 10 of the Privacy Policy for details and opt-out options.

12. Limitation of Liability

• The App is provided "as is"; uninterrupted or error-free operation is not guaranteed
• To the maximum extent permitted by applicable law, we are not liable for indirect, incidental or consequential damages
• Our total liability is limited to the amount you paid for the App in the 12 months preceding the claim
• Nothing in this section limits liability that cannot be limited by law (e.g. wilful misconduct or gross negligence); your mandatory statutory rights as a consumer remain unaffected

13. Changes

We may update these Terms from time to time. For material changes we will notify you in the App or by email. Continuing to use the App after a change means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over disputes. For consumers resident in Turkey, mandatory rights under Turkish consumer law remain unaffected.

15. Contact Us